Shipping and Returns

SHIPPING

Cost

Spain (Peninsula and Balearic Islands): free shipping for orders equal to or over €60. For orders under this amount, shipping costs are €5.99 to the Peninsula and €12.99 to the Balearic Islands.

Rest of the world: between €14.99 - €24.99.

Times

The average delivery time in Spain and Portugal is 4-5 BUSINESS DAYS from payment confirmation. These times may vary depending on the region and stock availability (see table for more details on delivery times).

Items available in stock are shipped within 24-48 hours. This period includes possible cases where modifications to the products such as engravings or screen printing are required.

If you require urgent shipping, please indicate it in the "Notes" section when completing payment or contact us before making the purchase, and we will gladly prioritize your shipment at no additional cost.

ZONE PROCESSING* SHIPPING** TOTAL
Spain and Portugal 1-5 days 1-4 days 1-7 days
Rest of Europe 1-5 days 2-4 days 3-9 days
United States & Canada 1-5 days 2-5 days 3-10 days
Rest of the World 1-5 days 4-7 days 5-12 days

- * Processing times vary depending on stock availability. Items in stock are shipped within 24-48 hours.
- ** Shipping times vary by location. Shipping to provincial capitals in Spain and Portugal is done within 24 hours.
- All days mentioned are business days.

Shipments are generally carried out with GLS & UPS. If you wish to specify any delivery details, you can do so in the notes section when confirming your purchase or later via email to contacto@sanchissalcedo.com indicating the order reference.

SANCHIS SALCEDO is not responsible for failure to meet delivery deadlines when caused by factors beyond our company’s control. Upon receipt of the order, the customer must check and note any issues or damage to the merchandise or its packaging in the carrier’s remarks section and notify SANCHIS SALCEDO of the issue within 24 hours. This allows the insurance to be effective to resolve such issues. Likewise, by signing the delivery note, you confirm acceptance of the delivery, waiving any claims or complaints regarding the purchased and received product(s). These conditions are necessary for SANCHIS SALCEDO to assume responsibility for the merchandise. SANCHIS SALCEDO reserves the right to reclaim ownership of the items in case of non-payment.

RETURNS-EXCHANGES

You have 30 calendar days from receipt of the order to make a return.

The full refund will be made through the same payment method used for the purchase.

To make an exchange or return, it must be done with the original and intact packaging and labeling, properly packed and protected, requesting it in advance by email to contacto@sanchissalcedo.com and sending it to the following address:

Platería Sanchis Salcedo
C/Paz, 22 46003 Valencia (Spain)

Products damaged or broken due to customer negligence will not be accepted. Engraved or screen-printed items are not eligible for exchange.

The cost of shipping and return shipping will be borne by the customer, unless the item has a manufacturing defect or engraving/screen printing issue. In this case, the costs will be covered by Sanchis Salcedo.

In any case, these exchange-return conditions apply exclusively to online sales and are not valid for direct in-store purchases.

IMPORT DUTIES, TAXES, AND CUSTOMS FEES

Orders shipped outside the European Union may be subject to import duties, customs taxes, or other fees imposed by the destination country’s authorities. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost shown on our website.

The customer is responsible for paying any additional costs applied by customs authorities or the shipping company at the time of delivery. These amounts depend on the tax and customs regulations in force in the destination country, as well as the value, nature, and characteristics of the shipment.

If the customer refuses to pay the required customs duties or does not complete the import process, causing the package to be returned or destroyed by customs authorities, the following conditions will apply:

  • The original shipping cost will not be refunded.

  • The cost of return shipping (if applicable) will be deducted from any possible refund.

  • If the order is destroyed, abandoned, or becomes inaccessible due to the customer’s refusal or inaction, no refund will be issued for the products or shipping costs.

Sanchis Salcedo has no control over the amounts charged by the relevant authorities nor over possible delays caused by customs procedures. Under no circumstances will these charges be considered the responsibility of Sanchis Salcedo, nor will they give rise to refunds or claims.